DIRECT BILLING
Accessible Therapy
Starts Here
because therapy shouldn't be a financial stretch
We direct bill over 30 insurance providers so you can focus on your sessions.
HOW IT WORKS
Three steps to covered care
Direct billing is handled entirely by our admin team. Here's what the process looks like on your end.
STEP ONE
Share your
insurance details
Check that your chosen therapist can direct bill your insurer and that your plan covers their designation. Then complete the direct billing info in your intake form.
STEP TWO
We submit your claim
After each session, we send your claim directly to your insurance provider. No action needed
from you.
STEP THREE
Pay any remaining balance
If your plan doesn't cover the full session cost, you'll only pay the difference. Receipts are always provided.
Insurance
Explore the insurance companies we can direct bill to or give you a receipt for reimbursment. Coverage depends on your individual plan, therapist designation, and province. Please confirm your benefits with your insurer or contact our team for help.
Frequently Asked Questions
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Direct billing allows us to submit claims directly to your insurance provider on your behalf. You don't need to pay upfront and wait for reimbursement — we handle the paperwork so you don't have to.
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Your out-of-pocket cost depends on your individual insurance plan. If your insurer approves coverage for the full session fee, you won’t owe a remaining balance. If your plan covers only part of the fee, you’ll pay the difference. We recommend confirming your coverage and remaining benefits with your insurer before your first session.
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Coverage depends on your individual plan, and your therapist’s professional designation. Each insurance provider lists which therapist can direct bill, but a listed insurer doesn’t guarantee that your particular plan covers their services. Before booking, confirm with your insurer that your chosen therapist’s designation is covered.
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If your plan doesn’t support direct billing, we’ll provide a detailed receipt for you to submit your claim manually.
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When you complete your intake form after booking your initial session, you'll be prompted to fill out a direct billing form. Just add your policy number and member ID and our operations team takes it from there.
Questions?
