OUR OPERATIONS TEAM
Support that starts before your first session
Reaching out for therapy can feel overwhelming, and sometimes, the hardest part is knowing where to begin. Our operations team is often your first point of contact to help make the process feel clearer and more manageable from the start. They take care of the details so you focus on showing up, exactly as you are.
15-min free consults · direct billing available
Hello! I’m Riley
MPCC, She/Her
As the owner of Riley Brown Counselling, a Master Practitioner in Clinical Counselling, & a member of the Operations Team , I oversee the day-to-day operations of the practice and work to ensure that both our clients and clinicians feel supported. I focus on the behind-the-scenes details that keep our practice organized, our systems running smoothly, and our team able to provide excellent care.
I believe that thoughtful systems, clear communication, and a welcoming client experience are essential to a well-run practice. I’m committed to building a practice that is not only clinically excellent, but also organized, accessible, and easy to navigate for both clients and clinicians.
Whether I’m supporting our team, improving systems, coordinating administrative processes, or helping clients navigate the practical side of accessing counselling, my goal is to make the experience feel seamless, straightforward, and supportive.
I’m Carla
I’m the Administrative and Billing Coordinator at Riley Brown Counselling and often the first point of contact for clients. I support clients with scheduling, intake, billing, direct billing, insurance questions, and other administrative needs, while also helping keep the practice organized behind the scenes.
I bring years of mental health administrative experience, along with a BA in Criminal Justice and a Master’s in Psychology, which I completed with a 4.0 GPA. I care deeply about making each client’s experience feel welcoming, seamless, and well supported.
The Space
Waiting Room
Counselling Office